FreeIPA servers shows unreachable

Incident Report for Cloudera

Postmortem

On August 29, 2024, our FreeIPA service experienced connectivity issues to our Control Plane service. Subsequent investigation identified the root cause stemmed from expiration of the CCMv2 certificate.

In response, corrective measures were promptly taken to address the issue. Furthermore, we have implemented supplementary checks and preemptive actions to prevent similar occurrences in the future.

We apologise for any inconvenience caused by the service disruption. We are fully committed to providing a reliable and robust platform and truly appreciate your understanding.

Posted Sep 16, 2024 - 15:04 UTC

Resolved

Current Status: Our teams have successfully deployed a fix for the issue and confirmed that the issue has been resolved. If you are still experiencing issues or have any questions please raise a support case with us. A root cause analysis (RCA) will be published within seven business days.
Customer Experience: During this window customers may have experienced issues with FreeIPA service showing unreachable.

Incident Start time: 17:21 August 29th, 2024 UTC
Incident End time: 18:11 August 29th, 2024 UTC

Posted Aug 29, 2024 - 18:53 UTC

Investigating

Current Status: We are currently investigating a potential issue with FreeIPA service. We will have an update within 60 mins.
Customer Experience: Customer may observe issues while performing control plane operations on environments.

Posted Aug 29, 2024 - 18:09 UTC

This incident affected: Cloudera Data Platform (US) (CDP Management Console) and Cloudera Data Platform (EU) (CDP Management Console).