Users unable to login to CDP Public Cloud console
Incident Report for Cloudera
Postmortem

On 13th July 2024, Cloudera SSO logins to the CDP Public Cloud Console was affected due to the expiration of an internal certificate on our customer portal. The issue was rectified through the installation of new certificates.

In response, we have instituted preemptive measures and refined our internal protocols to proactively manage similar incidents in the future.

We apologise for any inconvenience this may have caused and remain committed to implementing all necessary measures to prevent the reoccurrence of such issues.

Posted Jul 23, 2024 - 14:55 UTC

Resolved
Current Status: Our teams have successfully deployed a fix for the issue and confirmed that the issue has been resolved. If you are still experiencing issues or have any questions please raise a support case with us.

A root cause analysis (RCA) will be published within seven business days.

Customer Experience: During this window customers who tried accessing their CDP Console using CSSO credentials were impacted
Posted Jul 13, 2024 - 02:00 UTC