A recent system update, intended to enhance stability of our platform, inadvertently led to an unforeseen memory issue affecting a critical internal service responsible for platform access management.
A subsequent incoming request spike caused the memory limits exhaustion, which resulted in the service to become intermittently unavailable.
The memory allocation for the service was manually increased, which restored normal operations. This change was then made permanent to circumvent any recurrence.
We have implemented more robust monitoring and alerting to detect similar issues in the future before they can impact our customers. This includes updating the existing alerts for resource exhaustion and adding new alerts based on the incident, to ensure that the right teams are notified immediately.
We are dedicated to providing a reliable and performant platform. We will continue to invest in improving our infrastructure and processes to prevent future disruptions. We appreciate your patience and understanding as we worked to resolve this issue.