On January 29, 2025, we were alerted to an issue affecting the display of usage data within our Consumption Dashboards. This issue, which began on January 23, 2025, was also flagged by our internal monitoring systems. Subsequent investigation identified a naming convention mismatch within a cluster, specifically an incompatibility with the designated string format. This discrepancy has been resolved by fixing the cluster’s name and enabling data to be reprocessed.
While the reprocessing was happening in the background; customers were able to use my.cloudera.com to get the same consumption reports.
To prevent similar occurrences, we have implemented proactive measures and refined our internal protocols for managing such incidents.
We sincerely apologize for any inconvenience this disruption may have caused and are committed to preventing its recurrence.