On March 10, 2026, around 19:56 UTC users may have started experiencing intermittent timeouts accessing the Cloudera Management Console across the US, EU, and AP regions.
This disruption was traced to an internal service certificate expiration where, despite a successful renewal initiation, a misalignment in the deployment sequence prevented the updated credentials from propagating to the active service mesh. The impact was strictly limited to administrative console and API access; all existing data workloads and running environments continued to operate without interruption.
Service consistency was restored by regenerating and manually applying the certificates across all affected clusters. To prevent recurrence, we have audited all regional clusters and are transitioning to an automated lifecycle for mesh-level certificates.
We sincerely apologize for any inconvenience this service disruption may have caused. We are addressing monitoring gaps to detect these issues before they impact you, our customers. We appreciate your patience as we worked to restore service functionality.