On 23rd of June, we were notified that our Consumption Dashboards were not displaying current usage data from June 19th, 2024.
Upon further investigation, we identified that the pipeline that ingests data into consumption was not progressing due to out-of-memory crash errors. The issue was caught and fixed, but the catch-up of the pipeline caused a delay of 2-3 days.
While the reprocessing was happening in the background, customers could still use https://my.cloudera.com/account/usage to get the same consumption reports.
Our teams have instituted preemptive measures and refined our internal protocols to manage similar incidents proactively in the future.
We apologize for any inconvenience this may have caused and remain committed to implementing all necessary measures to prevent the recurrence of such issues.