On July 21, 2021 (Wednesday) at 08:58 US Pacific time, Cloudera Single Sign On experienced an outage affecting access to all CDP products. Our SREs became aware of the issue via automated monitoring and alerting. Authenticating users would have seen "Sky 002" messages. Other users would have see different effects impeding their ability to use the platform. The total downtime was 60 minutes.
The service appears to have stopped because of it ran out of available memory during a high-usage period. Restarting the instances hosting the service brought it back online again.